FAQ - Frequently Asked Questions

Refund Policy

What happens if the item(s) I purchased online is not in stock?
If the item(s) purchased online is not in stock, you will receive a refund back on your credit card.

How long does it take for the refund to be credited back to my credit card?
The refund lead-time varies from bank to bank. Please check with the issuing bank of your credit card for details.


Can I see what I've previously ordered?
By signing into your registered account, you can have access to the details of your previous orders, including the status of your current orders.

Pricing & Promotion

Are all prices inclusive of Goods and Services Tax (GST)?
All product and delivery prices are inclusive of GST at the prevailing rate.

What happens if I use a promotional code?
Orders using promotional codes will not be eligible for further discounts.

Payment Mode

How can I pay for my purchases online?

Order Confirmation

What happens after I have placed an order?
You'll receive an order confirmation via email. If you do not receive one within 24 hours, please call +65 63343328 or email info@glutenfreestore.sg to keep us posted.

What if I made a mistake on the order and required changes?
Please call us at +65 63343328 during office hours (Monday to Friday 9.30am - 5pm) or email info@glutenfreestore.sg and we'll be happy to assist you.

Delivery Services and Charges

Can I send my items to more than one shipping address?
Each transaction can only be delivered to one mailing address in Singapore. You will have to make multiple transactions for different mailing addresses.

Do you deliver overseas?
We do and kindly email info@glutenfreestore.sg to seek assistance on the logistic matters.

What is the requirement for delivery?
Delivery service is available for purchases between $80 to $99.99 with a delivery charge of S$10 per trip. 
Free delivery is available for order of S$100 and above. 

Otherwise, you are most welcome to fix an appointment and pick up your order at our office,

100G PASIR PANJANG RD, #06-22/23,

Tel : 6334 3328

When will I receive my items?

Order Received

Earliest Delivery Time

Before 2pm

Next working day available for your zone, between 1pm-6pm

After 2pm

Second working day available for your zone

Can I choose a specific day and time for my delivery?
You may choose an express delivery services with a surcharge of S$30. Subject to availability.


Can I change or cancel the items I have ordered?
Once your transaction is completed and payment is made, your order cannot be changed or cancelled. If you choose not to accept delivery, we are not able to refund any and all payment made.

Can I return something that I received?
As we are dealing with allergen food and products, we “uphold our product handling process very strictly" and thus items purchased cannot be exchanged, returned, or refunded, unless the item has been delivered in a damaged condition and rejected upon delivery. Damaged products will be replaced as soon as possible with the next delivery to your zone.

Who can I contact if I want further information on my online purchases?
You can call us at +65 63343328 during our office hours (Monday to Friday, 9.30am - 5pm), or email info@glutenfreestore.sg